Shipping and Returns
Effective Date: 02/14/2024
Applicable to the following WEBSITE: - Solar Daytopper
Shipping Costs
- Free shipping for orders over 150 euros
Delivery Time
We can dispatch orders placed before 14:00 on the same working day (unless otherwise stated in the shipping options).
Please note: we can never guarantee a delivery time with 100% certainty. In more than 97% of cases, the parcel service delivers the package on time, but unforeseen delays in shipping may occur, especially around holidays and vacation periods.
For Questions
If you have questions about specific products or larger quantities, please contact us. If you have complaints, please report them to us immediately. We respond to emails as quickly as possible, usually within 1 working day.
Service
We prioritize our service. If something goes wrong with your order and it is not due to mishandling or installation errors, we will do everything we can to resolve it for you!
Privacy
Solar Daytopper respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially. We use your data to process orders as quickly and easily as possible. Otherwise, we will only use this data with your consent. Solar Daytopper will not sell your personal information to third parties and will only use it to process your order. Solar Daytopper uses the collected data to provide the following services to its customers:
- When you place an order, we need your name, email address, delivery address, and payment details to process the order and keep you informed of its progress.
- When you place an order with Solar Daytopper, we store the data on a Secure Server.
- Data about the use of our site and the feedback we receive from our visitors help us to further develop and improve our site.
If you have any questions about this Privacy Policy, please contact us. We will assist you if you need information about your data or if you want to change it.
Right of Return
You can cancel your order within 14 days of receipt without giving any reason. After cancellation, you have another 14 days to return the order. You will then be credited the full order amount including shipping costs (provided it is complete, in new condition, and in original packaging). Only the shipping costs are at your own expense. If you make use of the right of withdrawal, you return the product with all supplied accessories and in the original condition and packaging. To exercise this right, you can contact us via info@solar-daytopper.com. Upon receipt of the return package, we will process it, and upon approval, we will refund the purchase amount within 1 week.
Payment Methods
Currently, you can pay with iDeal, PayPal, or Credit Card. We offer these options exclusively through Mollie.
Customer Service | Complaints
We recommend that you make complaints known to us by emailing info@solar-daytopper.com, and we will try to find a solution together.